1. How about a shopping cart or something to show what's in your order across the top?
2. Something that gives an idea of cost much earlier on for each item, even if it's just suggested.
3. How do you manage hygiene?, e.g. if a sleeping is delivered and it's musty/whatever - what happens, do I still have to pay?
How are things cleaned after use? Is there a deposit?
4. Other items for sale as well as hire, like charged power packs, a magazine or two?
5. Random game/sport items - frisbee, inflatable beach ball etc.
1) This is part of our big design UX/UI challenge and we're still thinking about how to fix it. So this could be part of it. Thanks for the suggestion!
2) This one is hard. Ultimately we have a pay what you want model, so I worry that having suggested prices up front turn people away before they get to the final page and realize it's pay what you want. Will test further
3) There's no deposit because we want as a side goal to not hinder access, and deposits do that (especially for our gear, since it can be quite high). That said if you return something in bad condition, you are liable for repair and/or replacement cost, depending on how bad it is. We will have BIG warnings up for Burning Man =) (and may do deposits then...) Generally speaking for hygiene, all of our gear that you might actually have an "inner" part of your body up against is well shielded. For example: sleeping bags we have liners that we can wash. For snowsports gloves, we only carry the kinds that have liners and outer layers.
4) We actually include this whenever you rent something that needs it! For example, the grill has a propane, the headlamps have batteries
5) Yes definitely! We want to start with bigger ticket items first and then hopefully expand to lots of other goods even in other categories. Right now these items are too "cheap" for many people to consider renting. As in, they'll feel awkward renting it.
6) Like... free jerky for every rental? We do surprise some customers randomly with free chocolate =) But jerky might be too limiting since there might be vegetarians. (I guess, sorry vegans about the chocolate)
Comments
I like it, my thoughts while using the site:
1. How about a shopping cart or something to show what's in your order across the top?
2. Something that gives an idea of cost much earlier on for each item, even if it's just suggested.
3. How do you manage hygiene?, e.g. if a sleeping is delivered and it's musty/whatever - what happens, do I still have to pay? How are things cleaned after use? Is there a deposit?
4. Other items for sale as well as hire, like charged power packs, a magazine or two?
5. Random game/sport items - frisbee, inflatable beach ball etc.
6. Jerky?
1) This is part of our big design UX/UI challenge and we're still thinking about how to fix it. So this could be part of it. Thanks for the suggestion!
2) This one is hard. Ultimately we have a pay what you want model, so I worry that having suggested prices up front turn people away before they get to the final page and realize it's pay what you want. Will test further
3) There's no deposit because we want as a side goal to not hinder access, and deposits do that (especially for our gear, since it can be quite high). That said if you return something in bad condition, you are liable for repair and/or replacement cost, depending on how bad it is. We will have BIG warnings up for Burning Man =) (and may do deposits then...) Generally speaking for hygiene, all of our gear that you might actually have an "inner" part of your body up against is well shielded. For example: sleeping bags we have liners that we can wash. For snowsports gloves, we only carry the kinds that have liners and outer layers.
4) We actually include this whenever you rent something that needs it! For example, the grill has a propane, the headlamps have batteries
5) Yes definitely! We want to start with bigger ticket items first and then hopefully expand to lots of other goods even in other categories. Right now these items are too "cheap" for many people to consider renting. As in, they'll feel awkward renting it.
6) Like... free jerky for every rental? We do surprise some customers randomly with free chocolate =) But jerky might be too limiting since there might be vegetarians. (I guess, sorry vegans about the chocolate)