How they feel is irrelevant. How profitable they are is the only measure that matters for a commercial enterprise. Anyone can burn through a pile of VC with nothing to show for it at the end... Are they actually producing more?

They say yes, you say no. I see no reason to believe your version over theirs. (no, "everyone does it" is neither a proof, nor a reason, it is "that's the way we did it yesterday, that's the way we will do it in the future, why should we change?", the motto of almost every doomed enterprise)