The tone is probably in large part because the OP does not take any responsibility for his own part in this and instead is pointing his finger at a third party that may have been partially at fault. But that is by no means sure.
This is typical with what I think is a real problem in society, the 'externalization of blame'.
Inability to see your own responsibility is a serious issue, and it is really pervasive. If I were in the OPs position I would be headbutting a piece of concrete for 20 minutes to make sure I never ever make a mistake like that again, and I would thank rackspace for finally finding the fault that I could have noticed in 5 minutes two years ago.
That's why you have post-delivery checklists, burn in tools and inventory management, staples of everybody that has # on machines that do customer work.
I'll try to keep my 'tone' better under control, apologies for that.
Comments
The tone is probably in large part because the OP does not take any responsibility for his own part in this and instead is pointing his finger at a third party that may have been partially at fault. But that is by no means sure.
This is typical with what I think is a real problem in society, the 'externalization of blame'.
Inability to see your own responsibility is a serious issue, and it is really pervasive. If I were in the OPs position I would be headbutting a piece of concrete for 20 minutes to make sure I never ever make a mistake like that again, and I would thank rackspace for finally finding the fault that I could have noticed in 5 minutes two years ago.
That's why you have post-delivery checklists, burn in tools and inventory management, staples of everybody that has # on machines that do customer work.
I'll try to keep my 'tone' better under control, apologies for that.
At least it wasn't in Dutch ;)