The penalty is rather low though, and in my experience no one particularly ever cares to exercise credits unless it's something egregious, so provided you're not consistently below 99.9% every single month (which is pretty bad even for a startup), it's generally pretty safe to assume a little bit of a risk if you only miss it occasionally.
Bigger customers will absolutely look for 99.9%, and anything less will be a huge red flag during procurement.
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A 99.9% SLA by default? That seems overly ambitious for a startup. :p
If you factor in the carve outs, notice requirements and the calculation model, it's not that bad :-)
:-)
The penalty is rather low though, and in my experience no one particularly ever cares to exercise credits unless it's something egregious, so provided you're not consistently below 99.9% every single month (which is pretty bad even for a startup), it's generally pretty safe to assume a little bit of a risk if you only miss it occasionally.
Bigger customers will absolutely look for 99.9%, and anything less will be a huge red flag during procurement.