I just tried Lyft line in SF. The first request got canceled after five minutes. The second one found matches after a few minutes and told me to be outside 6 minutes later. At some point someone else joined the ride, so the 6 minutes turned into 12. About 15 minutes went by, and (when the estimated wait time had decreased only by 4 minutes) the driver decided to cancel the ride. My guess is that it was because rush hour pricing jumped from 50% to 75%, so "James" decided getting a single, full-price ride made more sense.
Needless to say, not a happy customer at this point.
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I just tried Lyft line in SF. The first request got canceled after five minutes. The second one found matches after a few minutes and told me to be outside 6 minutes later. At some point someone else joined the ride, so the 6 minutes turned into 12. About 15 minutes went by, and (when the estimated wait time had decreased only by 4 minutes) the driver decided to cancel the ride. My guess is that it was because rush hour pricing jumped from 50% to 75%, so "James" decided getting a single, full-price ride made more sense.
Needless to say, not a happy customer at this point.