Update: I attempted every contact avenue available to me and no one I spoke with (by email/contact forms and phone) seemed to know what was happening. I ended up compartmentalizing my accounts (so removed my personal id from each) and set up new billing accounts and had some moderate success. By moderate I mean:
1. I would get an email saying the restrictions had been lifted because no violations of t&c's had been found.
2. Low and behold all apps would be running again so I could re-set up paid accounts for appengine apps, etc.
3. About 3 hours would pass and I'd see that each app would again be suspended. A little while later I started hitting the free plan thresholds and was unable to do anything about it. I also couldn't contact customers as I had no access to data store.
This repeated for a few days and seems to have resolved itself. No explanations from Google. No apologies.
As a result I have absolutely zero confidence in their competence at supporting cloud based businesses and am currently working my ass off to migrate away.
Comments
I've used GAE since its inception, never even heard of anything like this happening. Any updates?
Update: I attempted every contact avenue available to me and no one I spoke with (by email/contact forms and phone) seemed to know what was happening. I ended up compartmentalizing my accounts (so removed my personal id from each) and set up new billing accounts and had some moderate success. By moderate I mean:
1. I would get an email saying the restrictions had been lifted because no violations of t&c's had been found. 2. Low and behold all apps would be running again so I could re-set up paid accounts for appengine apps, etc. 3. About 3 hours would pass and I'd see that each app would again be suspended. A little while later I started hitting the free plan thresholds and was unable to do anything about it. I also couldn't contact customers as I had no access to data store.
This repeated for a few days and seems to have resolved itself. No explanations from Google. No apologies.
As a result I have absolutely zero confidence in their competence at supporting cloud based businesses and am currently working my ass off to migrate away.