If the software is running on RHEL, you should talk to Red Hat. I'm pretty sure that customers with a RHEL support contract can get access to application support from Red Hat to debug issues on the OS.
I also know first hand from Red Hat employees that they have a dedicated infrastructure for testing just this kind of "weird issue only happens on $foo hardware" stuff.
And while i can't confirm this as directly, I'm quite sure their hardware testing pool will contain some hardware that can help with debugging an issue like this.
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Good idea! I'll check on that!
If the software is running on RHEL, you should talk to Red Hat. I'm pretty sure that customers with a RHEL support contract can get access to application support from Red Hat to debug issues on the OS.
I also know first hand from Red Hat employees that they have a dedicated infrastructure for testing just this kind of "weird issue only happens on $foo hardware" stuff.
And while i can't confirm this as directly, I'm quite sure their hardware testing pool will contain some hardware that can help with debugging an issue like this.
Indeed this was running on RHEL, though our client is a RHEL customer, and so far we aren't.