Thanks. The communications and the service health dashboard are two areas that we are creating improvement plans from the learning of this event. For the dashboard, we do expect it to continue to run even through outages like this one, but we did encounter an issue with our fallback mechanism that we need to understand more deeply.
For general communications, we did most of our early communication on the event using twitter, announcing the incident and giving updates. We need to build a more formal multi-pronged approach to communicating, including faster responses in the MSDN forums and here in HN to make sure we are reaching as many of our customers and partners as possible. Thanks again for the feedback!!
Comments
Thanks. The communications and the service health dashboard are two areas that we are creating improvement plans from the learning of this event. For the dashboard, we do expect it to continue to run even through outages like this one, but we did encounter an issue with our fallback mechanism that we need to understand more deeply.
For general communications, we did most of our early communication on the event using twitter, announcing the incident and giving updates. We need to build a more formal multi-pronged approach to communicating, including faster responses in the MSDN forums and here in HN to make sure we are reaching as many of our customers and partners as possible. Thanks again for the feedback!!