Electronic Medical Record systems, and their non-healthcare counterparts in Enterprise Resource Planning systems, never delivered the cost savings and efficiency they promised because, at the end of the day, they're designed to streamline the billing/finance department, not the rest of the organization. The user interfaces are universally awful because they're designed to 'get finance/billing the information they need' rather than 'streamline the process for practitioners,' and at the end of the day the people buying the system aren't the ones who have to use it.
Someone once joked to me that an EMR installation was where you replaced all the people in your billing department with the same number of people, at a higher salary, in your IT department.
Comments
Electronic Medical Record systems, and their non-healthcare counterparts in Enterprise Resource Planning systems, never delivered the cost savings and efficiency they promised because, at the end of the day, they're designed to streamline the billing/finance department, not the rest of the organization. The user interfaces are universally awful because they're designed to 'get finance/billing the information they need' rather than 'streamline the process for practitioners,' and at the end of the day the people buying the system aren't the ones who have to use it.
Someone once joked to me that an EMR installation was where you replaced all the people in your billing department with the same number of people, at a higher salary, in your IT department.