I find conversation view confusing because a) it often compresses individual emails which then get lost b) it conflates emails which clearly do not belong to the same conversation. The former regularly causes colleagues to miss important email. The latter is common with automated mail.
I always turn it off, but I think conversation view might be worth it with the following changes:
1. When viewing a conversation, always expand all email and cut quoted text from each email. The fact that quoted text is shown which duplicates email in the same conversation makes for a horrible mess.
2. Use the proper headers (Message-ID, IIRC) to determine which emails belong to the same conversation, rather than the current fuzzy-logic based on the subject and current phase of the moon. At the very least, implement this logic: two separate emails, neither of which are a reply to another email, do NOT belong to the same conversation.
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I find conversation view confusing because a) it often compresses individual emails which then get lost b) it conflates emails which clearly do not belong to the same conversation. The former regularly causes colleagues to miss important email. The latter is common with automated mail.
I always turn it off, but I think conversation view might be worth it with the following changes:
1. When viewing a conversation, always expand all email and cut quoted text from each email. The fact that quoted text is shown which duplicates email in the same conversation makes for a horrible mess.
2. Use the proper headers (Message-ID, IIRC) to determine which emails belong to the same conversation, rather than the current fuzzy-logic based on the subject and current phase of the moon. At the very least, implement this logic: two separate emails, neither of which are a reply to another email, do NOT belong to the same conversation.