Hey Amit! I run Churn Buster at http://churnbuster.io/ . We had a blog post hit #1 here recently, so it may have been us you were thinking about. We send emails and have a real human make phone calls to customers who have repeatedly failed a charge.
On the email side, we've got a lot of optimizations and reporting baked into our service that most folks would find too difficult or time consuming to implement and maintain if they were doing this on their own. As a result, even folks who already had a standard "email customer when payment fails" webhooks implementation get much better results using Churn Buster. (For example, https://twitter.com/citadelgrad/status/499015554209185792 .) They also completely eliminate their administrative overhead and relating to failed payments. :-)
I hope you'll take us for a spin! Email me at andrew@churnbuster.io if you've got any questions or if you'd like to schedule a Skype call to talk about it.
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Hey Amit! I run Churn Buster at http://churnbuster.io/ . We had a blog post hit #1 here recently, so it may have been us you were thinking about. We send emails and have a real human make phone calls to customers who have repeatedly failed a charge.
On the email side, we've got a lot of optimizations and reporting baked into our service that most folks would find too difficult or time consuming to implement and maintain if they were doing this on their own. As a result, even folks who already had a standard "email customer when payment fails" webhooks implementation get much better results using Churn Buster. (For example, https://twitter.com/citadelgrad/status/499015554209185792 .) They also completely eliminate their administrative overhead and relating to failed payments. :-)
I hope you'll take us for a spin! Email me at andrew@churnbuster.io if you've got any questions or if you'd like to schedule a Skype call to talk about it.