Eh? They stated they didn't monitor stuff via a browser.
The thing is, a client connection to the TOR network wouldn't look like a HTTP request. So "No we don't monitor your browser traffic" is the equivalent of saying "Yes, we do monitor if you do something other than use a browser to surf the web" in a situation where the object of discussion isn't a browser.
Well, they addressed the content of the allegations, but not the source, other than saying that the chat transcript was "inaccurate". In what way, we don't know. Was it completely fabricated? Was the Comcast representative misinformed? Have they backtracked on their policy?
The fact that they don't address it at all suggests to me that they haven't drafted a damage-controlled explanation yet.
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Whatever may be wrong with Comcast (connectivity-wise I'm soooo glad I don't live in the US), this is absolutely exemplary damage control PR.
Clear, accessible, no weasel words, no lawyer-speak, to the point and with a human touch to round it of.
Eh? They stated they didn't monitor stuff via a browser.
The thing is, a client connection to the TOR network wouldn't look like a HTTP request. So "No we don't monitor your browser traffic" is the equivalent of saying "Yes, we do monitor if you do something other than use a browser to surf the web" in a situation where the object of discussion isn't a browser.
Well, they addressed the content of the allegations, but not the source, other than saying that the chat transcript was "inaccurate". In what way, we don't know. Was it completely fabricated? Was the Comcast representative misinformed? Have they backtracked on their policy?
The fact that they don't address it at all suggests to me that they haven't drafted a damage-controlled explanation yet.
They said something similar about the non-compliant service rep who would not cancel service.
They are skilled at PR, but are not necessarily telling the truth.