Or Comcast just is that terrible. I'm not sure people are faking these 30 minutes long captures of a sales person repeatedly asking you to upgrade when you are calling to cancel.

Comcast is really that terrible. And yes, that is why things like http://www.reddit.com/r/hailcorporate exist.

I normally would take a cynical approach and agree that gaming reddit is that easy.

But when my fairly conservative parents hate a company enough to desire government regulation against them... That company truly must be that horrible.

I don't think it's marketers.

One person makes a negative post about it and gets to the front page so other people think "I know, I'll also make a negative post and get to the front page and get a ton of karma." And everyone upvotes people who confirm their own opinions.

Now because of the reputation, anyone who is going to talk to Comcast will record the call, just in case. And the people who do have the call go bad will quick post it to reddit to get popular.

I don't think there are any shadowy marketing figures pulling strings.

The marketing hype for Netflix on Reddit is astounding.

I've stopped reading many movie related subs because of it.