Sidebar: for all the ranting that deserves to be done here, it's also interesting to note that this was an internal IT program, like many other programs I suspect HN readers may have participated in. There was a help desk, a POC, a procedure to follow, and so on.
They didn't want the average Law Enforcement schmuck calling operations! Instead you had to contact your POC. They were probably afraid of being overwhelemed by call volume. Turnaround looks like a couple of hours on a good day. In addition, they were doing one of those "train the trainer" things where they were looking at using the POCS to create "super users" to work the system and work with the local folks. Must have been a real concern about volume and support. Gad, how many people were (are) using this thing, anyway?
Email was the preferred medium of response, so no online app, at least as far as end-users go. In addition, there was a section about "deconfliction" which was a bit confusing to me, but I never took the training. Was there training? I wonder if, along with this deck, there wasn't a 1-day or 2-day class? If so, who was sent to take it?
It always surprises me that when you see something really bad, how normal it all looks and acts. I can just see a conference room at some Holiday Inn full of regular-looking middle-aged folks, slurping up bad coffee and stale donuts, wondering if they were going to be let out early while some other guy putzes around with a MacBook and a projector and an assistant hands out TS/SCI forms.
Yes, they met at a Holiday Inn, drank shitty coffee, ate stale donuts, some guy complained about video adapters, and then they spent the day discussing how to completely subvert the fourth amendment of the constitution.
Comments
Sidebar: for all the ranting that deserves to be done here, it's also interesting to note that this was an internal IT program, like many other programs I suspect HN readers may have participated in. There was a help desk, a POC, a procedure to follow, and so on.
They didn't want the average Law Enforcement schmuck calling operations! Instead you had to contact your POC. They were probably afraid of being overwhelemed by call volume. Turnaround looks like a couple of hours on a good day. In addition, they were doing one of those "train the trainer" things where they were looking at using the POCS to create "super users" to work the system and work with the local folks. Must have been a real concern about volume and support. Gad, how many people were (are) using this thing, anyway?
Email was the preferred medium of response, so no online app, at least as far as end-users go. In addition, there was a section about "deconfliction" which was a bit confusing to me, but I never took the training. Was there training? I wonder if, along with this deck, there wasn't a 1-day or 2-day class? If so, who was sent to take it?
It always surprises me that when you see something really bad, how normal it all looks and acts. I can just see a conference room at some Holiday Inn full of regular-looking middle-aged folks, slurping up bad coffee and stale donuts, wondering if they were going to be let out early while some other guy putzes around with a MacBook and a projector and an assistant hands out TS/SCI forms.
Yes, they met at a Holiday Inn, drank shitty coffee, ate stale donuts, some guy complained about video adapters, and then they spent the day discussing how to completely subvert the fourth amendment of the constitution.