No, but at the same time I've never needed their CS. The one time I've called was to inform of international travel. Total time spent on the call was less than 5 minutes. Did the same thing for my Visa card and that took over 15.
My only other interaction with them is when they send me new cards to activate, like if my card is going to expire or they want to issue me a new number. Activation is all automated and takes 2 minutes.
Fidelity brokerage I think is a separate service organization, and have had no problems with them either about account questions.
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I've been thinking about switching to the Fiedlity Amex but it has terrible reviews. Have you had and problems with the customer service?
No, but at the same time I've never needed their CS. The one time I've called was to inform of international travel. Total time spent on the call was less than 5 minutes. Did the same thing for my Visa card and that took over 15.
My only other interaction with them is when they send me new cards to activate, like if my card is going to expire or they want to issue me a new number. Activation is all automated and takes 2 minutes.
Fidelity brokerage I think is a separate service organization, and have had no problems with them either about account questions.