I would fault my phone company if I could no longer make and recieve phone calls and send and receive SMS text messages.
We went through this when cell networks decommissioned analog service and again when the early digital stuff was phased out. It turned out not to be such a big deal – once the phone company hit you with a higher bill to support the old equipment, almost everyone quickly decided learning how to use a new phone wasn't so bad.
This is similar: companies are hoping that the rest of us will subsidize their IT decisions with increased development and support costs. The difference is that most places lack a mechanism to pass along those costs so they're rarely confronted with a cost comparison.
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We went through this when cell networks decommissioned analog service and again when the early digital stuff was phased out. It turned out not to be such a big deal – once the phone company hit you with a higher bill to support the old equipment, almost everyone quickly decided learning how to use a new phone wasn't so bad.
This is similar: companies are hoping that the rest of us will subsidize their IT decisions with increased development and support costs. The difference is that most places lack a mechanism to pass along those costs so they're rarely confronted with a cost comparison.