Comment on 13,402 unhappy users and no lessons learned–so we built thisComments−dowye12yHow do you avoid the bias of people saying one thing but doing another? I’m sceptical.−hkyeti12yGood question but same thing goes for focus groups but they have a lot of value - if run well.There is skill to asking questions that are not leading and can deliver useful findings.Something like this is just a tool - whether it helps or hinders is up to the person using it after all.
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How do you avoid the bias of people saying one thing but doing another? I’m sceptical.
Good question but same thing goes for focus groups but they have a lot of value - if run well.
There is skill to asking questions that are not leading and can deliver useful findings.
Something like this is just a tool - whether it helps or hinders is up to the person using it after all.