Except that with a cloud-based product, she won't have a choice. She'll wake up a morning and the product will be different, she'll have to accept it.
Just like all the changes in gmail are not welcome by everyone, but you can't just choose to stick with the 2004 version.
Or, maybe, she'll get an email saying "we're sorry but we'll shut down the service, the company is closing". Or "we're glad to announce we're acquired by our competitor, see how you account will be migrated."
YES! I think the generational aspect of it is more that the older practitioners have been burned more by the new-fangled thing, and what's most important to them is a system they can trust.
There is a finite number of times that a small business owner can say the words, "I'm sorry, I can't schedule your appointment right now because our system is down" before never saying that again becomes their number one software-related concern.
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Except that with a cloud-based product, she won't have a choice. She'll wake up a morning and the product will be different, she'll have to accept it.
Just like all the changes in gmail are not welcome by everyone, but you can't just choose to stick with the 2004 version.
Or, maybe, she'll get an email saying "we're sorry but we'll shut down the service, the company is closing". Or "we're glad to announce we're acquired by our competitor, see how you account will be migrated."
YES! I think the generational aspect of it is more that the older practitioners have been burned more by the new-fangled thing, and what's most important to them is a system they can trust.
There is a finite number of times that a small business owner can say the words, "I'm sorry, I can't schedule your appointment right now because our system is down" before never saying that again becomes their number one software-related concern.