Good luck with that. It's very hard to get your money back when the merchant knows how to answer Paypal's questions. I failed at doing so when a merchant sold me something he could not deliver and then insisted on giving me a voucher instead returning my money.
This story is going to need more detail because one of the biggest complaints merchants have is how PayPal will pretty much always side with the customer.
Agree here - That has always been one of the thorns in accepting PayPal on any decent scale. At least with chargebacks, you can fight them and win about 50% of the time with the right docs. PayPal barely entertains dialogue.
What happened is that I wanted to register a domain using www.mediaon.com, but that failed because someone else registered the same domain in the meantime using another company. When I asked for my money back because they failed to register the domain, they refused, saying that firstly it wasn't there fault (which is technically true) and secondly that I would be free to use the paid money to register another domain. That's in direct contradiction to their "money-back guarantee". Anyway, Paypal sided with them. It seemed to me that they exactly knew what to tell PayPal and PayPal does not seem to be very consumer-friendly when it comes to digital products (the policy for physical products differs).
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Good luck with that. It's very hard to get your money back when the merchant knows how to answer Paypal's questions. I failed at doing so when a merchant sold me something he could not deliver and then insisted on giving me a voucher instead returning my money.
This story is going to need more detail because one of the biggest complaints merchants have is how PayPal will pretty much always side with the customer.
Agree here - That has always been one of the thorns in accepting PayPal on any decent scale. At least with chargebacks, you can fight them and win about 50% of the time with the right docs. PayPal barely entertains dialogue.
What happened is that I wanted to register a domain using www.mediaon.com, but that failed because someone else registered the same domain in the meantime using another company. When I asked for my money back because they failed to register the domain, they refused, saying that firstly it wasn't there fault (which is technically true) and secondly that I would be free to use the paid money to register another domain. That's in direct contradiction to their "money-back guarantee". Anyway, Paypal sided with them. It seemed to me that they exactly knew what to tell PayPal and PayPal does not seem to be very consumer-friendly when it comes to digital products (the policy for physical products differs).
PayPal nearly always sides with customers in a chargeback dispute. I'm not sure how this business was able to get around that.