Funny, but I've always thought the 37signals team was bipolar.
On one hand, they're pretty much "our way or the high way" about any support concerns/feature requests.
But, once caught out in public about any issue, they're all over it.
I suggest a very strong dose of self-administered humility for their founders would go a long way. That doesn't mean being un-opinionated; it just means being realistic about human nature and its vagaries as it applies to themselves.
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Funny, but I've always thought the 37signals team was bipolar.
On one hand, they're pretty much "our way or the high way" about any support concerns/feature requests.
But, once caught out in public about any issue, they're all over it.
I suggest a very strong dose of self-administered humility for their founders would go a long way. That doesn't mean being un-opinionated; it just means being realistic about human nature and its vagaries as it applies to themselves.