It depends on what I'm doing. There are times when calls are appropriate. I quite enjoy vc'ing with friends and loved ones. However, if all I want to do is discover which broadband speeds and caps are available for my location, and click "buy" on the appropriate one, there is no need for a phone call, at least until after I've hit buy.
As it is, the phone call convinced me not to use Vodafone. The first thing they did was ask me for my date of birth, as though it's somehow relevant to purchasing broadband. They then went on to ask how much I watched TV IMMEDIATELY after I said "Just to let you know, I understand you offer bundles but I am interested in broadband only - no TV, no phone". When they failed to understand that modem != router I was pretty clear I wouldn't be purchasing service from them.
Comments
It depends on what I'm doing. There are times when calls are appropriate. I quite enjoy vc'ing with friends and loved ones. However, if all I want to do is discover which broadband speeds and caps are available for my location, and click "buy" on the appropriate one, there is no need for a phone call, at least until after I've hit buy.
As it is, the phone call convinced me not to use Vodafone. The first thing they did was ask me for my date of birth, as though it's somehow relevant to purchasing broadband. They then went on to ask how much I watched TV IMMEDIATELY after I said "Just to let you know, I understand you offer bundles but I am interested in broadband only - no TV, no phone". When they failed to understand that modem != router I was pretty clear I wouldn't be purchasing service from them.