I agree they should not be policing. Instead they should allow you to contact the people who are hosting the actual content. Which is where DMCA notices have to go to, for example. Since they do not host the content, they claim the DMCA should not be sent to them, but they won't tell you who to contact instead.
So what? It's not their job to help copyright holders, their job is to protect their clients' privacy. Even the cops have to get a court order to find someone's private data from a business, but since it's copyright every man and his dog claiming to be the copyright holder should be handed private information willy nilly?
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I agree they should not be policing. Instead they should allow you to contact the people who are hosting the actual content. Which is where DMCA notices have to go to, for example. Since they do not host the content, they claim the DMCA should not be sent to them, but they won't tell you who to contact instead.
So what? It's not their job to help copyright holders, their job is to protect their clients' privacy. Even the cops have to get a court order to find someone's private data from a business, but since it's copyright every man and his dog claiming to be the copyright holder should be handed private information willy nilly?