If you are experiencing quirks like that, please report them via http://youtrack.jetbrains.com/ since that is the whole purpose of an EAP program. I don't think you will receive support for your specific problem via the tracker, but at least they will be aware that such a condition exists.

If you want help, http://devnet.jetbrains.com/community/idea/ideacommunity will probably be a great place to start. I have found their forums to be responsive and to have a pretty good signal/noise ratio.