1) up to 40% of user hotel reviews are fake, 2) users rarely visit more than 1 hotel per city so have no basis for comparison, whereas experts (presumably) visit multiple hotels in each city, 3) users tend to post reviews after having a 'marginal experience' that isn't really all that applicable to other users.
I think they should consider putting these 3 points on the main page as it was the first question I had when I visited.
Comments
I think they give a pretty good answer to this question in their 'about' section: http://www.tripexpert.com/about
1) up to 40% of user hotel reviews are fake, 2) users rarely visit more than 1 hotel per city so have no basis for comparison, whereas experts (presumably) visit multiple hotels in each city, 3) users tend to post reviews after having a 'marginal experience' that isn't really all that applicable to other users.
I think they should consider putting these 3 points on the main page as it was the first question I had when I visited.