I used to think UX meant a wider "systems" approach to the man-machine interface, incorporating findings from CHI, cognitive science, user studies, etc.
Now it seems like it is becoming a name for the design of marketing your product in the experience economy, not helping perform a task more efficiently (unless the "task" is selling to the user).
I'd like to see some discriminating term separating this from the UI-to-the-machine (UIttM ?) where streamlined presentation of the right info just-in-time is important, versus the "create more clicks for A/B testing" sales growth-hacking / I can make a web page with fonts.
I dunno, maybe this is a false dichotomy and reflects some kind of design thinking that UX is a term to apply to everything. Did a UX person design the pattern on my toilet paper?
Back when I was at university (not so long ago), usability was like you described - it helping the user get their task done efficiently. Not the more modern version of "delighting the user in surprising ways".
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tl;dr (but I may revisit in the future).
I used to think UX meant a wider "systems" approach to the man-machine interface, incorporating findings from CHI, cognitive science, user studies, etc.
Now it seems like it is becoming a name for the design of marketing your product in the experience economy, not helping perform a task more efficiently (unless the "task" is selling to the user).
I'd like to see some discriminating term separating this from the UI-to-the-machine (UIttM ?) where streamlined presentation of the right info just-in-time is important, versus the "create more clicks for A/B testing" sales growth-hacking / I can make a web page with fonts.
I dunno, maybe this is a false dichotomy and reflects some kind of design thinking that UX is a term to apply to everything. Did a UX person design the pattern on my toilet paper?
You only need to look at the Android UX principles page to see that what you are saying is true.
https://developer.android.com/design/get-started/principles....
Back when I was at university (not so long ago), usability was like you described - it helping the user get their task done efficiently. Not the more modern version of "delighting the user in surprising ways".