The data suggested that the success of teams had much less to do with experience, education, gender balance, or even personality types; it was closely correlated with a single factor: "Does everybody talk to each other?"
Ideally this talk was in animated short bursts indicating listening, involvement and trust – long speeches generally correlated with unsuccessful outcomes. For creative groups such as drug discovery teams or for traders at financial institutions, say, the other overwhelming factor determining success was: do they also talk to a lot of people outside their group? "What we call 'engagement' and 'exploration' appeared to be about 40% of the explanation of the difference between a low-performing group and a high-performing group across all the studies," Pentland says.
It was important that a good deal of engagement happened outside formal meetings. From this data, Pentland extrapolates a series of observations on everything from patterns of home-working (not generally a good idea) to office design (open and collegiate) to leadership. "If you create a highly energetic environment where people want to talk to each other right across the organisation then you have pretty much done your job right there."
The article didn't make clear though, whether having more engaging conversations actually causes team success. If a team is successful, that may boosts morale and lead to increased levels of conversation.
Comments
Best quote from the entire article imho:
So true.
The article didn't make clear though, whether having more engaging conversations actually causes team success. If a team is successful, that may boosts morale and lead to increased levels of conversation.