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Comment on Don’t Add Features to Make Customers Happy (2011)parent

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I agree that it's common for products to become more difficult for beginners as more and more features get added, but I don't agree that it's unavoidable. I think it's possible to package advanced features in such a way that they don't add additional complexity for the novice user. The problem, IMO, is that developers lose sight of the importance of such users in the process of trying to keep their existing/expert users happy.

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