I'm not disconnected from reality. I actually understand the problem at hand and understand it is a lot of work for some engineers. However, it's still likely it's old hat techniques by now, hence the 'trivial' remark. Also, the context of the comment I was responding to was correlating 'fixing in 48 hours' to not being marketing amateurs.
My primary point agrees with your second paragraph, which is that they could do better on the status updates. Unfortunately this has been going on for YEARS at AWS, so it's worth ratcheting up the tone when talking about it. It's important, and they need to fix it.
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I'm not disconnected from reality. I actually understand the problem at hand and understand it is a lot of work for some engineers. However, it's still likely it's old hat techniques by now, hence the 'trivial' remark. Also, the context of the comment I was responding to was correlating 'fixing in 48 hours' to not being marketing amateurs.
My primary point agrees with your second paragraph, which is that they could do better on the status updates. Unfortunately this has been going on for YEARS at AWS, so it's worth ratcheting up the tone when talking about it. It's important, and they need to fix it.