Don't throw out the baby with the bathwater. I think most users would be happy that the vulnerability was patched within 48 hours than the lack of proper communication.
In this case Amazon choose to focus on fixing the problem versus communicating every detail. The potential consequence in dollars of not fixing the issue in a timely manner is likely in triple-digit millions. I would imagine the cost of having some small number of users complain about how they weren't up to date with communications isn't worth them focusing on it.
Also, I would imagine that customers such as Netflix and other major clients likely got more in-depth communication.
I'm sure it's not going to really affect Amazon's bottom line if opbeat decides to move to a different provider. If you are a very small fish in a big ocean, expect to be treated that way. It's sad to say that but that's the reality.
Personally, I'll take them getting this fixed as a fast as possible, versus getting hourly updates telling me how they're still working it. For example, I just want to hear that they found the MH370 plane. I'm tired of reading news stories with the same depressing message.
Comments
Don't throw out the baby with the bathwater. I think most users would be happy that the vulnerability was patched within 48 hours than the lack of proper communication.
In this case Amazon choose to focus on fixing the problem versus communicating every detail. The potential consequence in dollars of not fixing the issue in a timely manner is likely in triple-digit millions. I would imagine the cost of having some small number of users complain about how they weren't up to date with communications isn't worth them focusing on it.
Also, I would imagine that customers such as Netflix and other major clients likely got more in-depth communication.
I'm sure it's not going to really affect Amazon's bottom line if opbeat decides to move to a different provider. If you are a very small fish in a big ocean, expect to be treated that way. It's sad to say that but that's the reality.
Personally, I'll take them getting this fixed as a fast as possible, versus getting hourly updates telling me how they're still working it. For example, I just want to hear that they found the MH370 plane. I'm tired of reading news stories with the same depressing message.