This happened to me last year. I went to a dentist near by where I moved. The dentist and her assistant were both highly incompetent. Her assistant for example, could not understand a single word. When I demanded my X-rays, so that I can go and get a second opinion, I was refused at first and then told that it will cost $25.
So, I went to Yelp and put a review about them. To my surprise, I received a call from them asking to remove the review or I'll face lawsuit. I deleted the review.
To be honest, the language I had used was not bad in any way and all I did was describe my ordeal with an incompetent doctor.
Pretty sure you weren't under any obligation to remove the review, so long as it was honest, but you should have offered to at least trade the deletion for a copy of your X-rays.
This topic has come up before. Some dentists/doctors have you sign an agreement not to write a negative review. Even without that, this does not stop them from suing someone, regardless of merit, which would require time and expense.
Also, offering to trade for removing the review is extortion.
In fact, after I had deleted the review, someone legit messaged me on Yelp asking me the same thing. She was also asked to remove the bad review or face legal battle.
And yes, both reviews (mine and hers) were legit. Mine dealt with a true account of incompetence and hers dealt with a groupon or something that was not honored.
Comments
This happened to me last year. I went to a dentist near by where I moved. The dentist and her assistant were both highly incompetent. Her assistant for example, could not understand a single word. When I demanded my X-rays, so that I can go and get a second opinion, I was refused at first and then told that it will cost $25.
So, I went to Yelp and put a review about them. To my surprise, I received a call from them asking to remove the review or I'll face lawsuit. I deleted the review.
To be honest, the language I had used was not bad in any way and all I did was describe my ordeal with an incompetent doctor.
Pretty sure you weren't under any obligation to remove the review, so long as it was honest, but you should have offered to at least trade the deletion for a copy of your X-rays.
This topic has come up before. Some dentists/doctors have you sign an agreement not to write a negative review. Even without that, this does not stop them from suing someone, regardless of merit, which would require time and expense.
Also, offering to trade for removing the review is extortion.
In fact, after I had deleted the review, someone legit messaged me on Yelp asking me the same thing. She was also asked to remove the bad review or face legal battle.
And yes, both reviews (mine and hers) were legit. Mine dealt with a true account of incompetence and hers dealt with a groupon or something that was not honored.