I actually even called the destination bank fraud department which is where the checking account resides. They seem to not care. I called them 2 days after the transactions happened and asked if they can reverse the transactions though the agent that I spoke with said he would work on it and call me back. He never called me back, so I called him back and he said he's still has to get to it and told me to have my payment processing company call him. My payment processing company has tried to call the bank agent for 2 days with no avail. I even tried to call him and many times I was sent to voicemail. It has been 11 days and I haven't heard back.
My payment processing company has tried to call the Ally Bank agent for 2 days with no avail.
Ally isn't going to help you in this case. Ally doesn't know you, and you're asking them to give you money from one of their customers.
Who is your payment processor? You can issue an ACH reversal. You would get your money back if the money is still in the recipient's bank account. It's worth a try since they may not be expecting you to reverse the transaction and will still have money in the account.
I hate to say it and I hope I am wrong, but this situation is exactly what it is and you have to pay the consequences, fair or not. And that is your company is on the line for a $2000 mistake. No other way I can see around it.
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I actually even called the destination bank fraud department which is where the checking account resides. They seem to not care. I called them 2 days after the transactions happened and asked if they can reverse the transactions though the agent that I spoke with said he would work on it and call me back. He never called me back, so I called him back and he said he's still has to get to it and told me to have my payment processing company call him. My payment processing company has tried to call the bank agent for 2 days with no avail. I even tried to call him and many times I was sent to voicemail. It has been 11 days and I haven't heard back.
Ally isn't going to help you in this case. Ally doesn't know you, and you're asking them to give you money from one of their customers.
Who is your payment processor? You can issue an ACH reversal. You would get your money back if the money is still in the recipient's bank account. It's worth a try since they may not be expecting you to reverse the transaction and will still have money in the account.
I hate to say it and I hope I am wrong, but this situation is exactly what it is and you have to pay the consequences, fair or not. And that is your company is on the line for a $2000 mistake. No other way I can see around it.
INAL but document everything as in send certified letter to this bank etc, you may need to prove good diligence.