Looks like a deeply unsatisfactory response from SendGrid. They don't even know for sure ("it appears .. pretty much confirms") that their own support staff changed the email address?
are you serious? How was it misinterpreted? It point blank says that that's what happened? Please illustrate how exactly it was manipulated to say something else?
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Looks like a deeply unsatisfactory response from SendGrid. They don't even know for sure ("it appears .. pretty much confirms") that their own support staff changed the email address?
This shows why so-called PR-speak is necessary. Email like this should not be in a conversational style because it can easily be misinterpreted.
are you serious? How was it misinterpreted? It point blank says that that's what happened? Please illustrate how exactly it was manipulated to say something else?