"than these "we almost died" posts because they prove more instructional"
Agree.
Also noting that hotmail in particular (1/2 of the n=2) was a free service.
There wasn't much that the customers who lost their mail could do legally (most likely) because they weren't paying for the service. So I am guessing it wouldn't be something that you could hire a lawyer to pursue [1] or even band together for a class action.
[1] Which is a really important concept actually. If you are providing a service to a customer and charge either nothing, or a very cheap price, and have a good contract, the chance of someone hiring a lawyer to pursue an action is pretty small.
Comments
"than these "we almost died" posts because they prove more instructional"
Agree.
Also noting that hotmail in particular (1/2 of the n=2) was a free service.
There wasn't much that the customers who lost their mail could do legally (most likely) because they weren't paying for the service. So I am guessing it wouldn't be something that you could hire a lawyer to pursue [1] or even band together for a class action.
[1] Which is a really important concept actually. If you are providing a service to a customer and charge either nothing, or a very cheap price, and have a good contract, the chance of someone hiring a lawyer to pursue an action is pretty small.
I think they were more concerned with losing users (and future users) and being unable to raise more funding than with actually being sued.