If a company has limited resources for providing text based support to the disabled, I'm not sure it's really cool to tie that up by claiming your disabled when you aren't.
It's also not "cool" for a company the size of eFax to not put a simple cancel mechanism on their site and then not answer any of their phone numbers when you want to cancel.
So simple e-mail vs do a credit card chargeback. As a merchant, I know which I'd prefer. If they have capacity issues with support, that's their issue to resolve as a business. If you can't adequately support your customers equally and you can't work out how to fix that, you deserve to go out of business.
Of course, hogging a teletype operator specifically for the disabled to tackle some minor support issue probably isn't the most positive thing to do, but sending an e-mail.. anyone can do that and if it takes a white lie to get past an internal policy, so be it.
It's also not "cool" for a company the size of eFax to not put a simple cancel mechanism on their site and then not answer any of their phone numbers when you want to cancel.
Right, but it's not eFax you're hurting by tying up their accessibility resources.
To close an account, I have done this a few times.
Especially when every other type of account activity is on-line, my feeling is they just want to make it difficult for you, or hit you with a sales pitch.
Comments
If a company has limited resources for providing text based support to the disabled, I'm not sure it's really cool to tie that up by claiming your disabled when you aren't.
It's also not "cool" for a company the size of eFax to not put a simple cancel mechanism on their site and then not answer any of their phone numbers when you want to cancel.
So simple e-mail vs do a credit card chargeback. As a merchant, I know which I'd prefer. If they have capacity issues with support, that's their issue to resolve as a business. If you can't adequately support your customers equally and you can't work out how to fix that, you deserve to go out of business.
Of course, hogging a teletype operator specifically for the disabled to tackle some minor support issue probably isn't the most positive thing to do, but sending an e-mail.. anyone can do that and if it takes a white lie to get past an internal policy, so be it.
Right, but it's not eFax you're hurting by tying up their accessibility resources.
To close an account, I have done this a few times. Especially when every other type of account activity is on-line, my feeling is they just want to make it difficult for you, or hit you with a sales pitch.