Skip to content

Comment on A Plea For Companies To Provide Support Via Text

Comments

Needy customers. That's the problem. Some of your customers literally just want to chat. They want to feel close to your brand and give feedback directly to the CEO. It's problematic. Easier to keep them at arm's length with email.

AboutSource Built by g1lg1l

Hackerly is an independent reader for Hacker News, built on the public HN API. Not affiliated with Y Combinator.