Wholeheartedly agree here, but it requires your support staff to have strong reading comprehension and writing skills - something I've not seen in various "live chat" support options that I've used.
That's a staffing issue. If reading and writing is an issue, then I seriously doubt the phone support experience will be of any quality, so there's really nothing lost.
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Wholeheartedly agree here, but it requires your support staff to have strong reading comprehension and writing skills - something I've not seen in various "live chat" support options that I've used.
That's a staffing issue. If reading and writing is an issue, then I seriously doubt the phone support experience will be of any quality, so there's really nothing lost.