The difference is akin to me handing you a CD with a firefox installer on it (distribution) and me installing firefox on your computer (service). I can't charge for the distribution, but I can charge you for the service. Dell says it's a service and from what I've read I'm following their argument. It's still a fairly expensive service, but having someone come in and do it for a computer illiterate would be just as expensive or more.
My problem is the approach. It is quite common to purchase additional softwares like MS Office, while buying a computer. And generally, you are paying for the software, not for the installation service.
Mozilla is one of the most easy-to-download & setup software. If a person is not able to download Mozilla on her own, how can she sense the necessity to have a Mozilla Web Browser?
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The difference is akin to me handing you a CD with a firefox installer on it (distribution) and me installing firefox on your computer (service). I can't charge for the distribution, but I can charge you for the service. Dell says it's a service and from what I've read I'm following their argument. It's still a fairly expensive service, but having someone come in and do it for a computer illiterate would be just as expensive or more.
I see your point.
My problem is the approach. It is quite common to purchase additional softwares like MS Office, while buying a computer. And generally, you are paying for the software, not for the installation service.
Mozilla is one of the most easy-to-download & setup software. If a person is not able to download Mozilla on her own, how can she sense the necessity to have a Mozilla Web Browser?