Completely understand your frustration. We have to keep a very high bar because of the possibility of credit card fraud, and sometimes we have false negatives. Sorry for the confusion!
Have you implemented Mastercard Securecode/Verified by Visa? These offer you protection against chargebacks for "cardholder unauthorized" chargebacks, which account for roughly 60% of all chargebacks in card-not-present transactions.
Comments
Completely understand your frustration. We have to keep a very high bar because of the possibility of credit card fraud, and sometimes we have false negatives. Sorry for the confusion!
Have you implemented Mastercard Securecode/Verified by Visa? These offer you protection against chargebacks for "cardholder unauthorized" chargebacks, which account for roughly 60% of all chargebacks in card-not-present transactions.