You're conflating two things here. I agree that clones more often lack innovation - it's inherent in the way they're made. But there's no automatic correlation that they'll be bad at customer service, or incompetent. There's also no guarantee that the original company will be good at these things.
Put simply, there are times when "the best" isn't necessary, for financial reasons. Particularly when we're talking about payment processors that are literally skimming a percentage of your profit.
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If that is all you see, then you're missing the bigger picture here. You need more than just 'an utility'.
You need trust, competence and support.
They need to be good at everything they do. Usually you won't get that from clones.
Don't get me wrong, there are usually where a clone could be good, but the Samwer Brothers don't do it to be the best.
When shit hits the fan, you want to be sure that Stripe will step up - don't expect that from cheap clones.
You're conflating two things here. I agree that clones more often lack innovation - it's inherent in the way they're made. But there's no automatic correlation that they'll be bad at customer service, or incompetent. There's also no guarantee that the original company will be good at these things.
Put simply, there are times when "the best" isn't necessary, for financial reasons. Particularly when we're talking about payment processors that are literally skimming a percentage of your profit.