If you purchase a Dell/HP/Lenovo support package, the support you'll get is excellent. e.g. same day, on-site, internationally.
Apple gives much better support by default; other manufactures offer teired levels of support, so if you're stuck in the default you get nothing - but if you pay a bit, you can get much better support than Apple offers.
Comments
Two words: business support.
If you purchase a Dell/HP/Lenovo support package, the support you'll get is excellent. e.g. same day, on-site, internationally.
Apple gives much better support by default; other manufactures offer teired levels of support, so if you're stuck in the default you get nothing - but if you pay a bit, you can get much better support than Apple offers.