Thanks nlh. First, thanks for the feedback on the pricing. We're talking about the miles product right now and will update it very soon. The high price was to account for most miles trips being fairly complex, but we'll segment a little more and offer you much better pricing.
UPDATE: just spoke to the experts and made it $69 for now. We'll change the pricing to be +$19 to use miles, but that'll take a little time. Reason it's more is that the experts have a few tricks that take considerable time.
Great to hear you received value with the competitive format. We still have the top 0.3% of experts from the previous system, they just get paid more and can spend a lot more time on your trip now. But we'll keep analyzing and make sure it's working well.
Comments
Thanks nlh. First, thanks for the feedback on the pricing. We're talking about the miles product right now and will update it very soon. The high price was to account for most miles trips being fairly complex, but we'll segment a little more and offer you much better pricing.
UPDATE: just spoke to the experts and made it $69 for now. We'll change the pricing to be +$19 to use miles, but that'll take a little time. Reason it's more is that the experts have a few tricks that take considerable time.
Great to hear you received value with the competitive format. We still have the top 0.3% of experts from the previous system, they just get paid more and can spend a lot more time on your trip now. But we'll keep analyzing and make sure it's working well.
Sounds totally reasonable. +$19 to use miles feels completely fair. I'm back in baby! ;)
(but seriously, thanks for the update. I know pricing is an imperfect science and takes time to optimize. Keep on kicking butt.)