Entirely possible I've just been unlucky. I should have maybe tried escalating. Virgin Mobile's service was good to me and their website at least worked even if it was simple, and Verizion was pleasant if overly expensive.

But when Tmobile forces me to call, which I was trying to avoid, because their web engineering is so completely terrible, and then I have to wait on hold for half an hour, and then the cust service guy acts like I'm a criminal when I'm going through all this pain to give them money - a saner person would've given up.