Your vision is the ceiling for your company’s potential. You’ll never be a billion dollar business if you’re not deliberately working to get there. And in venture capital, it doesn’t make sense to invest in anyone who isn’t at least trying to build a business that size.

If I read between the lines correctly:

Intercom the CRM focused on medium to small web apps as we know it will be gone soon. Intercom the Big Serious Business CRM but with a friendly interface is the new direction.

Congratulations to the team — Salesforce is definitely needing better competition. Congratulations to whatever is second-place to the current iteration of Intercom.

You don't get to a billion dollars without snubbing the initial customers.