That's true for emails the company sends the customer, but not true for emails the customer sends the company (unless they're replying to an email or using their address book). Point is, I've seen only the local part get rendered even when I send from a From: address that properly includes the name.
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If you are sending mails correctly (i.e. with a name not just an email address) then that isn't an issue.
vs.That's true for emails the company sends the customer, but not true for emails the customer sends the company (unless they're replying to an email or using their address book). Point is, I've seen only the local part get rendered even when I send from a From: address that properly includes the name.