Exactly! I have seen this on a number of occasions too. People's behaviors are better understood when watched not spoken/written.
usertesting.com is good & works well for small sample of users before it becomes too expensive. There is also a neat service I recently tried for mobile apps => http://www.watchsend.com/ - it is like ClickTale but for your mobile apps.
Comments
The best kind of user feedback you get is watching people use your app. Either bribe someone with coffee or use a sevice like usertesting.com.
Exactly! I have seen this on a number of occasions too. People's behaviors are better understood when watched not spoken/written.
usertesting.com is good & works well for small sample of users before it becomes too expensive. There is also a neat service I recently tried for mobile apps => http://www.watchsend.com/ - it is like ClickTale but for your mobile apps.