A hardware company I used to work for had a sister company in Japan. We'd send over our product and they'd run it through another set of production tests before sending it on to customers. If something wasn't right, no matter how trivial, they'd troubleshoot the issue (including pulling the thing apart) leave big stickers pointing to the issue, and send it back with a report.
How trivial can they get? One item came back with 'dirt on screen', with an arrow-sticker pointing at it. The tech here picked it up and touched the dirt with his finger... and it fell off. Nothing else was wrong with the unit. For this, the unit had a return-trip journey across an ocean...
Totally. Reminds me of Apple. Man, those fools were perfectionists. And they were bureaucrats too. Same thing happened. Dirt on screen? Just send it back. Let them deal with the clean up. Bureaucracy at its finest.
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A hardware company I used to work for had a sister company in Japan. We'd send over our product and they'd run it through another set of production tests before sending it on to customers. If something wasn't right, no matter how trivial, they'd troubleshoot the issue (including pulling the thing apart) leave big stickers pointing to the issue, and send it back with a report.
How trivial can they get? One item came back with 'dirt on screen', with an arrow-sticker pointing at it. The tech here picked it up and touched the dirt with his finger... and it fell off. Nothing else was wrong with the unit. For this, the unit had a return-trip journey across an ocean...
as a consumer, i would never return an item that was dirty. that's just too extreme.
Totally. Reminds me of Apple. Man, those fools were perfectionists. And they were bureaucrats too. Same thing happened. Dirt on screen? Just send it back. Let them deal with the clean up. Bureaucracy at its finest.