I did some spreadsheet-ing to look at the "profitability" of their userbase. If the business were sustainable, then Monthly Recurring Revenue [1] would be higher than the cost to service the customers [2]. If not, then growing the userbase just increases total monthly losses (assuming a steady freemium conversion rate).
In Everpix's case, it appears they were growing unsustainably.
Their data shows that all the way up until February 2013, they were spending $3 on AWS for every $1 of MRR. That's scary, because it means that a new customer bringing $1 MRR was actually increasing their monthly losses due to usage costs!
Things got better though. In March and April 2013, a surge in premium users seems to have shifted the balance in the right direction. But still, for May 2013 until the shutdown they were spending $1.20-1.40 on AWS to service every $1 MRR.
So growth in their userbase was actually increasing their total burn rate, which makes growth unsustainable.
Your analysis is certainly logical, but with all due respect relies on the faulty assumption that Everpix's infrastructure, responsible for almost all of variable costs, was somehow "frozen".
The reason we were getting closer and closer to being positive on variable costs (looking at revenues on a sales recognition basis, since from the sales volume perspective, things were already positive in the last few months) is, yes, improved monetization, but more importantly AWS optimizations. We had squeezed a lot out of S3, then EC2 and our last step, the one we were working on before shutting down, was RDS where there was a ton of room. Looking at our trajectory, I'm pretty confident we would have been positive even on AWS (but unlikely much). You can even compound that with AWS discounts which apparently even startups can get looking at other comments in this thread.
To re-iterate, you would not build a freemium business like Everpix, with intense computing and storage requirements, at scale on AWS. Large photo platforms have their own storage and servers. Everpix was never intended to grow out of AWS either and you know you can cut your infrastructure costs to at least half. That was the plan post Series A. Most CTO / CEOs of large established photo companies I talked to said they were doing much better than this 1/2X, so that's conservative (I've been told ranges of 3-8X in savings vs S3 for instance).
Anyway, Everpix was bringing about $6 revenue / user / year IIRC, which is the part that really matters considering the denominator, infrastructure costs, is something you know you can really bring down. One relevant reference point is 500px for instance which is doing about $1 revenue / user / year [1]. I would be surprised if they were growing "sustainably" too ;)
Oh, yes you're absolutely right. Growth didn't have to remain unsustainable... reducing costs on AWS seems like the right idea (and kudos for huge efforts there with spot instances, etc!)
My attempted point was just that during the lifetime of the company, growing the userbase was increasing burn rather than decreasing it. That's a normal VC-funded approach to things, and occasionally works dramatic wonders like Facebook. But in the case of Everpix, the negative operating margin helps explain why an exponentially growing, paying(!) userbase can still fall apart without additional funding.
Btw, I really appreciate you guys being willing to share all these numbers. Very brave, and extremely fascinating. Best of luck in your next endeavors!
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I did some spreadsheet-ing to look at the "profitability" of their userbase. If the business were sustainable, then Monthly Recurring Revenue [1] would be higher than the cost to service the customers [2]. If not, then growing the userbase just increases total monthly losses (assuming a steady freemium conversion rate).
In Everpix's case, it appears they were growing unsustainably.
Their data shows that all the way up until February 2013, they were spending $3 on AWS for every $1 of MRR. That's scary, because it means that a new customer bringing $1 MRR was actually increasing their monthly losses due to usage costs!
Things got better though. In March and April 2013, a surge in premium users seems to have shifted the balance in the right direction. But still, for May 2013 until the shutdown they were spending $1.20-1.40 on AWS to service every $1 MRR.
So growth in their userbase was actually increasing their total burn rate, which makes growth unsustainable.
You can see the spreadsheet analysis here: https://docs.google.com/spreadsheet/ccc?key=0Ap7fmpANG_0QdHV...
[1] https://github.com/everpix/Everpix-Intelligence/blob/master/... [2] https://github.com/everpix/Everpix-Intelligence/blob/master/...
Your analysis is certainly logical, but with all due respect relies on the faulty assumption that Everpix's infrastructure, responsible for almost all of variable costs, was somehow "frozen".
The reason we were getting closer and closer to being positive on variable costs (looking at revenues on a sales recognition basis, since from the sales volume perspective, things were already positive in the last few months) is, yes, improved monetization, but more importantly AWS optimizations. We had squeezed a lot out of S3, then EC2 and our last step, the one we were working on before shutting down, was RDS where there was a ton of room. Looking at our trajectory, I'm pretty confident we would have been positive even on AWS (but unlikely much). You can even compound that with AWS discounts which apparently even startups can get looking at other comments in this thread.
To re-iterate, you would not build a freemium business like Everpix, with intense computing and storage requirements, at scale on AWS. Large photo platforms have their own storage and servers. Everpix was never intended to grow out of AWS either and you know you can cut your infrastructure costs to at least half. That was the plan post Series A. Most CTO / CEOs of large established photo companies I talked to said they were doing much better than this 1/2X, so that's conservative (I've been told ranges of 3-8X in savings vs S3 for instance).
Anyway, Everpix was bringing about $6 revenue / user / year IIRC, which is the part that really matters considering the denominator, infrastructure costs, is something you know you can really bring down. One relevant reference point is 500px for instance which is doing about $1 revenue / user / year [1]. I would be surprised if they were growing "sustainably" too ;)
[1] http://techcrunch.com/2013/08/07/500px-scores-8-8m-series-a-....
Oh, yes you're absolutely right. Growth didn't have to remain unsustainable... reducing costs on AWS seems like the right idea (and kudos for huge efforts there with spot instances, etc!)
My attempted point was just that during the lifetime of the company, growing the userbase was increasing burn rather than decreasing it. That's a normal VC-funded approach to things, and occasionally works dramatic wonders like Facebook. But in the case of Everpix, the negative operating margin helps explain why an exponentially growing, paying(!) userbase can still fall apart without additional funding.
Btw, I really appreciate you guys being willing to share all these numbers. Very brave, and extremely fascinating. Best of luck in your next endeavors!