Some people take their Yelp reviews too seriously. I've been to several places that I went to because of their positive score on Yelp only to hear them upset because of the one negative Yelp review they got. I have to say: getting upset because of one or even a handful of negative reviewers is petty. Just about every business that has a significant amount of reviews is going to have one or two. On the other hand, if a business has a ton of negative reviews, that's something to be concerned about.
I seriously doubt the solution in either case is to sue the people leaving the negative reviews.
I've worked in the service industry, and the vast majority of customers are great, but some just want to cause trouble and blame it on the business because they are in a bad mood or something. I really never understood it.
I went to go to a walk in place to get my blood drawn. They took appointments, but the vast majority were walk in patients. There were tons of people there, I could have left and came back, but I wanted to get it over with so I sat down and prepared to wait. There was one employee drawing blood. This other lady came in after me, sat down, then started FLIPPING OUT and making a scene "WHY IS THIS TAKING SO LONG!? THIS PLACE IS TERRIBLE, I AM LEAVING!" and stormed out in a fit after causing some trouble beforehand for a few minutes. It was a true temper tantrum. um I don't know did you see the waiting room? Did you have an appointment? No. Nobody can predict how many people are going to get blood drawn that day. The poor person drawing blood was so flustered trying to answer questions, she was like "I'm sorry, I'm not the fastest." After she left the whole waiting room just looked at each other and was like "what's with her?" Then a bunch of people appoligised to the person drawing blood, because it was out of her hands, and she didn't do anything wrong at all, and she didn't deserve to be treated like that.
Each time I've gone in there since I have been the only one there, and have been in and out in only a few minutes, so that day seemed to be an anomaly.
Your theory really only works for places with a large amount of reviews (positive or negative). When you have only a handful of reviews, the need for authenticity grows because they carry much more weight.
You would need much more data points to avoid the noise of fake reviews.
That's not much different from any other form of word-of-
mouth advertising. If anything, it's worse.
"Did you hear about restaurant x?"
"They suck. Don't go there."
If you've only got one friend who's been there, that's all the data you have. At least with Yelp, you can see reviews from people you've never met. The big difference between Yelp and any other form of word-of-mouth advertising is that the business owner can actually see the reviews people are giving to others.
I find the Yelp reviews pretty hilarious, especially dives, I go to this one place all the time that does $2.95 cent breakfast (full plate, coffee, etc) and many reviews talk about how the breakfast was greasy, etc. I'm wondering what kind of culinary miracle they expected to happen for $2.95 cents.
Yelp is where people go to get recommendations and people with unrealistic expectations are given a soap box to pontificate.
I'm not saying every negative review is uncalled for, but I can't count the number of times I've heard someone say, "Fine, I'll write about this on Yelp." It's supposed to be a recommendation tool, not a weapon for revenge.
I really miss Zagat for restaurant reviews. (Thanks for nothing Google.) It seemed to attract a much more thoughtful and informed type of reviewer. For lack of better options, Yelp is still better than nothing but you get a lot of reviewers with seriously unrealistic expectations. My favorite are the reviews for things like (relatively) not-too-expensive NYC hotels that complain about things like the room being too small.
I'd personally be afraid of any meal that costs only $2.95 in Canada... And if I did give in, I'd consider not getting food poisoning to be a positive outcome.
I have one friend, if he says it's good, it's good. I have another friend, if he says it's bad, you can ignore him. Knowing your reviewers adds _a lot_ of context to the review, and you lose that online IMO.
Beyond that - Googling the name of the business will almost always show a Yelp link below and will display the star rating within the search results. Bad stars = no business.
I know a roofer whose business suffered badly after a bad review on Angie's List. He didn't sue. I don't know the ins and outs of the job in the review, but he did good work for us.
Comments
Some people take their Yelp reviews too seriously. I've been to several places that I went to because of their positive score on Yelp only to hear them upset because of the one negative Yelp review they got. I have to say: getting upset because of one or even a handful of negative reviewers is petty. Just about every business that has a significant amount of reviews is going to have one or two. On the other hand, if a business has a ton of negative reviews, that's something to be concerned about.
I seriously doubt the solution in either case is to sue the people leaving the negative reviews.
Some customers take themselves too seriously.
I've worked in the service industry, and the vast majority of customers are great, but some just want to cause trouble and blame it on the business because they are in a bad mood or something. I really never understood it.
I went to go to a walk in place to get my blood drawn. They took appointments, but the vast majority were walk in patients. There were tons of people there, I could have left and came back, but I wanted to get it over with so I sat down and prepared to wait. There was one employee drawing blood. This other lady came in after me, sat down, then started FLIPPING OUT and making a scene "WHY IS THIS TAKING SO LONG!? THIS PLACE IS TERRIBLE, I AM LEAVING!" and stormed out in a fit after causing some trouble beforehand for a few minutes. It was a true temper tantrum. um I don't know did you see the waiting room? Did you have an appointment? No. Nobody can predict how many people are going to get blood drawn that day. The poor person drawing blood was so flustered trying to answer questions, she was like "I'm sorry, I'm not the fastest." After she left the whole waiting room just looked at each other and was like "what's with her?" Then a bunch of people appoligised to the person drawing blood, because it was out of her hands, and she didn't do anything wrong at all, and she didn't deserve to be treated like that.
Each time I've gone in there since I have been the only one there, and have been in and out in only a few minutes, so that day seemed to be an anomaly.
Your theory really only works for places with a large amount of reviews (positive or negative). When you have only a handful of reviews, the need for authenticity grows because they carry much more weight.
You would need much more data points to avoid the noise of fake reviews.
That's not much different from any other form of word-of- mouth advertising. If anything, it's worse.
"Did you hear about restaurant x?"
"They suck. Don't go there."
If you've only got one friend who's been there, that's all the data you have. At least with Yelp, you can see reviews from people you've never met. The big difference between Yelp and any other form of word-of-mouth advertising is that the business owner can actually see the reviews people are giving to others.
I find the Yelp reviews pretty hilarious, especially dives, I go to this one place all the time that does $2.95 cent breakfast (full plate, coffee, etc) and many reviews talk about how the breakfast was greasy, etc. I'm wondering what kind of culinary miracle they expected to happen for $2.95 cents.
http://www.yelp.ca/biz/bons-off-broadway-vancouver
I wonder if the people on yelp ever go to metal shows and wonder why it's so loud.
Yelp is where people go to get recommendations and people with unrealistic expectations are given a soap box to pontificate.
I'm not saying every negative review is uncalled for, but I can't count the number of times I've heard someone say, "Fine, I'll write about this on Yelp." It's supposed to be a recommendation tool, not a weapon for revenge.
Yelp might be the most special-snowflake place on the internet.
I tend to ignore the negative reviews since 9 times out of 10 the people leaving them have a ridiculous sense of their self-importance.
It's more useful to focus on the positive reviews and if they're telling you the place has what you're looking for.
I really miss Zagat for restaurant reviews. (Thanks for nothing Google.) It seemed to attract a much more thoughtful and informed type of reviewer. For lack of better options, Yelp is still better than nothing but you get a lot of reviewers with seriously unrealistic expectations. My favorite are the reviews for things like (relatively) not-too-expensive NYC hotels that complain about things like the room being too small.
Okay now you have me interested... I might have to try this place.
Man $2.95 in Vancouver that's unheard of! lol.
I'd personally be afraid of any meal that costs only $2.95 in Canada... And if I did give in, I'd consider not getting food poisoning to be a positive outcome.
I'm not sure if this is so much looking for a culinary miracle as looking for something non-toxic.
at least with word of mouth, i can gauge the veracity of their statement.
If I know Bob has unrealistic expectations, I'll take his opinion with a grain of salt. I would only know that because I'm Bob's friend.
If Jane says "They suck. Don't go there." but in more words, I tend to take it at face value and place less significance on any individual review.
I have one friend, if he says it's good, it's good. I have another friend, if he says it's bad, you can ignore him. Knowing your reviewers adds _a lot_ of context to the review, and you lose that online IMO.
perhaps they (or any review site) could only show reviews only after they get a minimum number?
That one negative review costs money.
Beyond that - Googling the name of the business will almost always show a Yelp link below and will display the star rating within the search results. Bad stars = no business.
According to Amazon: "Even a product with negative reviews sells better than a product with no reviews at all." (http://www.npr.org/blogs/money/2013/10/29/241372607/top-revi...)
Amy's Baking Company.
Boy that one worked out well.
I know a roofer whose business suffered badly after a bad review on Angie's List. He didn't sue. I don't know the ins and outs of the job in the review, but he did good work for us.