Yes, under the subscription plan, the company is responsible for reasonable device replacement when they fail (if not due to abuse, etc).
That's why the subscription plan costs more: pure subscribers are subsidizing device replacement costs (perhaps for users other than themselves).
Under the ownership model, devices come with a 1-yr minimum warranty (we may service other components for free longer, e.g. harddrive has a longer warranty from vendor -- we're still sorting out how to apply that).
Comments
Yes, under the subscription plan, the company is responsible for reasonable device replacement when they fail (if not due to abuse, etc).
That's why the subscription plan costs more: pure subscribers are subsidizing device replacement costs (perhaps for users other than themselves).
Under the ownership model, devices come with a 1-yr minimum warranty (we may service other components for free longer, e.g. harddrive has a longer warranty from vendor -- we're still sorting out how to apply that).