What is your definition of 'responding positively'? Does that mean taking the offer? Because for some people, they might take the offer, but still be annoyed about it. They might also not have realized the issue that I'm pointing out.

I'm also leaning towards getting a refund at this point. I spent a fair amount of time going back and forth with your CS, hoping that the situation would improve, but instead of admitting that you screwed up on Kickstarter and didn't make your intentions clear, your CS reps dug in their heels and are claiming something that is simply not true - that you own these devices.